Frequently Asked Questions
At Bull Shirts we pride ourselves on our turn around time, professionalism and quality products. Because of some of the process's and procedures that we take to give our clients the best product and service available we try to educate and inform our client as much as possible so that we can provide them with the best product we can. Please read our frequently asked questions below to answer any questions you might have on process, turn around time, art work specs and much more. If you do not find the answer you are looking for please feel free to call us at our main office 713-983-8080.
General FAQ's | Artwork FAQ's | Apparel / Color FAQ's | Ordering FAQ's | Printing FAQ's
General FAQ's
- How do I get a quote?
- Where is Bull Shirts located?
We are located in Houston, Texas.
Bull-Shirts - North West Location
5485 West Sam Houston Parkway North
Houston, Texas 77041 –
Click Here For Map - Do you have other offices in the country?
Yes, we also have offices in Lake Jackson Texas.
Bull-Shirts - Lake Jackson Location
114 That Way St.
Lake Jackson, Texas 77566 -
Click Here For Map - What are your business hours?
Our business hours are: Monday thru Friday 8:00am to 5:00pm CST
- Do you accept purchase orders?
Purchase Orders (P.O.'s) are accepted but are reserved for qualified organizations such as schools, government agencies and large corporations. Purchase Orders must be verified and therefore can only be placed by phone.
We offer Net 15 along with Net 30 terms to schools, government agencies, and major corporations. All purchase orders are handled by written agreement only.
- Do you sell "blank" or "unprinted" items?
Yes. Call us for pricing and availability.
- If there is a problem with my order, what do I do?
You should contact us immediately by phone, fax, or e-mail. We want to help you resolve the problem as quickly and effectively as possible.
- Do you charge sales tax?
Yes, unless tax exempt forms are filled with our accounting department prior to the job being run.
- What guarantee does your company offer?
Because you approve each step of the process, your job is completed exactly the way you ordered it. We do guarantee that your product will be without material flaw, and match what you designed or we will correct the error.
- Do you embroider garments?
Yes. However each embroidery design is unique. We will need to view the design to provide pricing information. Please email us your image and we'll contact you with pricing information.
- What finishing services do you provide?
As a full service operation, we offer folding, poly-bagging, changing labels, drop shipping, and other services, just let us know what your needs are and we’ll do our best to accommodate them.
- What is the minimum order?
Thirty-six (36) garments is our minimum order. Although we will not turn away a customer needing one shirt decorated for a special event. Contact us and we will gladly work with you on any special needs you may have.
- What is your pricing based on?
Custom Screen-printed garment prices are based on total quantity, the color and type of garment, how many colors in your design(s) and how many locations you print.
Embroidery prices are dependent on stitch count (how many stitches it takes to embroider your design) as well as on total quantity and the color and type of garment.
- What is the least expensive shirt?
The least expensive t-shirt would be a white shirt with a 1-color design.
Pricing is based on the following factors:
- shirt style and color
- number of colors and locations printed on the shirt
- quantity of shirts ordered
- To keep costs low we recommend
- ordering larger quantities ~ the more you buy, the lower the price
- ordering white garments rather than colors
- printing on fewer locations
- printing fewer colors
- What are your quantity price breaks?
We offer the price breaks at the following:
- 36-71
- 72-143
- 144-287
- 288-499
- 500-999
- 1000-2499
- 2500+
Remember, to receive quantity discounts,
all pieces must be imprinted with the same artwork.
Artwork FAQ's
- I don't have a design. Is there a charge to make a design for me?
The Bull Shirt Art Staff reviews all work submitted for printing. After review a determination is made if changes are recommended or needed. If you are having trouble creating your design, our Art Staff would be happy to guide you through the process. If you would like our staff to create a custom design for you based on your ideas or sketches, we will be happy to help you create your customized look, however there will be an art charge. For more information and pricing, please e-mail or call us.
- What kind of artwork files do you accept?
Today, art files are created in many programs, We try to stay up-to-date in all programs. To find our recommended file formats please go to our requirements sheet and download your copy to view all the artwork files we accept.
Click Here To Download - How do I get my artwork to you?
There are several ways to send artwork to Bull Shirts such as email, standard mail or you can drop your art off at one of our 2 locations. Please contact your sales representative or our offices Monday – Friday 8:00 AM – 5:00 PM at 713-983-8080 to figure out what works best for you.
- What is digitizing?
This is a process of 'tracing' over the top of a jpeg image. This normally takes 1-2 days to produce and stitch out. (See example of a digitised embroidery program.) We will continue to digitise, and sample your logo, until you get the result you are after. We offer a high quality digitising service.
- My artwork needs some "touch-up." Is there a charge for that?
Yes, there will be an art charge. Depending on the level of touch-up work your design requires determines what those fees will be. The best way for us to help determine costs is to send a copy of the artwork as it exists and we will be able to determine the work needed and we will provide you with a firm quote. If you would like more information, please e-mail or call us Monday – Friday 9:00 AM – 5:00 PM CST at 713-983-8080.
Apparel Sizes / Colors FAQ's
- Do you offer "youth" sizes?
Yes. We offer infant, youth extra small (2-4), youth small (6-8), youth medium (10-12), youth large (14-16) and youth extra large (18-20).
- Do you offer 2X, 3X, 4X, etc. size shirts?
Yes. If the shirts are manufactured in large sizes we offer up to 6X, however, not all colors are available in these size shirts. Call or e-mail for availability.
- Can I mix the shirt sizes in my order?
Yes. You can mix the sizes any way that you need to complete your order.
- Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The total number of shirts in your order determines the price you pay for each garment.
- Can I have different ink colors on different color shirts?
Yes. However, each ink color change will incur an ink color change charge of $10 per color.
What apparel colors are available?
For a listing of the basic colors that we offer please visit our basic apparel colors page. We can attempt to get any color requested but it is subject to availability.
- What types of textiles do you offer?
Most of our t-shirts, sweatshirts, etc are offered in 100% cotton and 50/50 cotton/polyester blend. Not all colors are offered in both types of material. Heathered colors that are listed under 100% cotton are blends ranging from 90% to 99% cotton. For more information on a particular textile e-mail or call us Monday – Friday 8:00 AM – 5:00 PM at 713-983-8080.
Ordering FAQ's
- How do I place an order?
We offer three ways to place an order. You can place an order (1) by phone, (2) e-mail, and (3) fax.
- How do I pay for my order?
Payments can be made in the form of cash, check or credit card. We accept Visa, MasterCard, Discover and American Express.
- When do I pay?
A 50% deposit is required on all orders. This is due once the order has been placed and finalized. Balance of payment is due when the order is picked up, unless Net terms have been set up with our accounting offices prior to the job being entered.
- Do I get to see a "sample" before you print my order?
Yes. After you place your order, you will receive an e-mail with a virtual proof of your order to ensure that the job meets your satisfaction. With the virtual proof, you have the opportunity to approve or disapprove your proposed artwork/layout. Production does not begin on your order until we receive an artwork approval from you.
- How long does it take to receive my order?
Production time is dependent on many variables such as total quantity of pieces, how complicated your artwork is among other factors. See our standard delivery times below:
Screen Printing Orders:
We allow 5 - 7 business days for production after you have approved artwork.
Embroidery Orders:
We allow 7 - 10 business days for production after you have approved artwork.
Specialty Item Orders:
We allow 7 - 10 business days for production after you have approved artwork.
- Need your order faster?
No problem, rush services are available for an additional charge. We will do whatever it takes to ensure timely delivery of your garments. Call today for details and price quotes!
- Can I cancel my order?
If you cancel your order within 24 hours of placing the order, we have a $50 cancellation fee as well as a 20% restocking fee for ordered garments.
- Do you take overseas orders?
Yes, we take overseas orders. For security issues, there are certain restrictions on the orders that we will accept and how we ship them. Our standard method of shipping international orders is via UPS. Faster rates of delivery are available; however they are more costly and not available in all areas.
- Are white garments cheaper than colors?
Yes, white garments are a little bit less expensive, but not by much! If you want a colored garment but are looking to reduce your cost, reduce the number of ink colors instead!
- Do I have to get all the same size?
Of course not! You can order multiple sizes! They can even all be on the same order, which gets you a better price, as long as we can print the same size design on all of them.
- Do I have to get all the same color garment?
Nope! You can get multiple colors within the same order as long as the ink colors and design remain the same.
- Can I combine different styles of garments for my order?
Yes, you may combine any number of styles to get the quantity price break. For example, order 24 t-shirts, 24 tank tops and 24 sweat shirts and receive the 72 piece price for all garments, as long as all garments receive the same print.
- Can I combine different colors of garments for my order?
Yes, most artwork will print well on different shirt colors. Mix colors all you want. When we review your art we'll notify you if there's a potential problem, and help you find the solution. Remember, no surprises...you always approve our work!
- Can I purchase multiple items with the same imprint?
Yes. For example both red long sleeve t-shirts and black sweatshirts could be ordered with the same white imprint.
If you wanted a different ink color on each type of textile, there would be a $10 charge for the ink color change.
If your shirts have different images (artwork or text) then they would need to be ordered separately.
- What is the minimum number of shirts I can order?
The minimum order is 36 shirts.
- What are my shipping options?
We use UPS for ground shipments. If you have an account with Federal Express or DHL, we are happy to use any of their shipping options. For large shipments we can utilize a trucking company to save freight costs. Please inquire.
Printing FAQ's
- Will the printing fade on my shirts after a few washings?
No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink.
- Can you match PMS colors for screen printing?
We offer PMS color matching on many products. The cost varies depending on the product, but is typically $10.00 per color. PMS colors are designed for paper ink to be placed on white stock. You may indicate what PMS color you would like and make one of two choices:
- Choose a stock t-shirt ink color that is close to the PMS color.
- Pay extra for a PMS color match, but understand it cannot be guaranteed to be exact on a textile, especially if it is not screen printed on white.
- How large should my logo be?
There are no set standards. This is art and it is all very subjective. We recommend that you print your image onto paper in a number of different sizes. For example, print your image at 6", 8" and 10" wide. Place the images one at a time in the location on your garment where you want it to print. Use a live body rather than laying it flat on a table, so you'll see how the shirt looks as someone wears it. Talk to the others in your group and decide on an image size.
- Where can I print my design?
Please view this link for our most common print locations. If you have a special request please email a representative or call us Monday – Friday 8:00 AM – 5:00 PM at 713-983-8080.
- Can you do an all over print?
Bull Shirts prints on finished garments using a standard screen print press, so we are UNABLE TO PRINT ON THE ENTIRE GARMENT.
- I already have shirts. Will you print on them?
Yes. For more information, please e-mail or call us Monday – Friday 8:00 AM – 5:00 PM at 713-983-8080.
- How many ink colors can you print?
We print up to 12 spot colors.
- Does black count as an ink color?
Yes, count black as well as white when figuring the number of ink colors in your design.
- How are names and numbers printed?
Screen printed or heat pressed. Discuss with your sales associate which process will be the best for your particular needs.
